Non-member
Standard Service, Standard Pricing
Remote Support
£180/hr, minimum 1 hr, then 30-min increments
In-Home Support
£1,260 per day, £630 per half day
Emergency Support
Not Available
Annual System Check
Chargeable
Priority
Standard
Homeplay Aftercare & Support
We can’t promise your technology won’t break, but we can promise to be there when it does. Our aftercare service is uniquely responsive and dedicated, delivering a tailored experience that ensures every client is truly cared for and listened to.
Membership Options
Member
Priority Service, Reduced Pricing
Remote Support
Included
In-Home Support
£840 per day, £420 per half day
Emergency Support
£240/hr remote, £840 per half day in-home
Annual System Check
Included
Priority
Higher
£99 per month
All prices include VATMembership Benefits
Unlimited Remote Support
Routine support, maintenance, and general enquiries available to members - Monday to Friday, 8:00am - 5:00pm (excluding public holidays).
Discounted On-Site Support
Pay our lowest rates for in-home support
Priority Service
Jump the queue for remote and in-home support with our priority service.
Cloud-Based Support
Our cloud-based support platform reduces on-site visits, saving you time and money.
Emergency Out of Hours Support
Available only to members - for those rare, critical moments where you really need us
Aftercare is only available to existing Homeplay clients and new whole-home projects. If you have a system that was installed by another company and you need help with it, we'd be happy to help.
Half days and full days are for one engineer on site. A full day runs from 8am to 4pm and includes an hour for lunch, which we don't charge for. A half day is up to three and a half hours, morning or afternoon. Travel is included for homes within an hour's drive of our office in Sunbury-on-Thames; further afield, we agree arrival and departure times, or a travel charge, with you before the visit. If a half day runs over, extra time is charged at the hourly rate in 30-minute steps, and never more than the day rate. All prices include VAT.
Full details of how Aftercare works, including booking, travel, emergency support and payment, are in our Aftercare terms and conditions.
Download the Aftercare terms (PDF)