Aftercare

We can’t promise your technology won’t break, but we can promise to be there when it does. Our aftercare service is uniquely responsive and dedicated, delivering a tailored experience that ensures every client is truly cared for and listened to.

Available Evenings and Weekends

Our in-house engineers are on-call 8am-9pm 7 days a week, even on Christmas Day!

Discounted Hourly Rates

Enjoy unlimited remote support and discounted in-home support

Priority Service

Jump the queue for remote and in-home support with our priority service.

Cloud-Based Support

Our cloud-based support platform reduces on-site visits, saving you time and money.

Complimentary In-Home Tune-Up

Includes a complimentary annual In-Home Tune-Up visit worth £510, to keep your system in great shape.

Proactive Monitoring

We’ll proactively monitor and solve certain system issues, often before you notice them.

Reviews

I have been enjoying Homeplay technology, in my home, for around 15 years. Recently, they upgraded my security camera equipment. The support and aftercare provided has been remarkable. Thank you Homeplay.
full starfull starfull starfull starfull star
Nigel Borg Cardona

Memberships

5% annual discount

Non-member

Standard Service, Standard Pricing

Email & Phone Support?
Mon-Fri 8am-5pm
Remote Support Hourly Rate?
£180
In-Home Support Hourly Rate?
£180 + £60 Call-Out
Priority Support?
Not included
Annual "Tune-Up" Visit?
£600+

£0 per month

All prices include VAT

Member

Priority Service, Reduced Pricing

Email & Phone Support?
7 Day 8am-9pm
Remote Support Hourly Rate?
Free
In-Home Support Hourly Rate?
£120 No Call-Out
Priority Support?
Included
Annual "Tune-Up" Visit?
Free

£99 per month

All prices include VAT

Premium

Highest Priority, Lowest Pricing

Email & Phone Support?
7 Day 8am-9pm
Remote Support Hourly Rate?
Free
In-Home Support Hourly Rate?
Free
Priority Support?
Included
Annual "Tune-Up" Visit?
Free

£179 per month

All prices include VAT

Aftercare is only available to existing Homeplay clients and new whole-home projects. If you have a system that was installed by another company and you need help with it, we'd be happy to help.

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