Non-member
Standard Service, Standard Pricing
Remote Support
£180/hr
In-Home Support
£250/hr 1st hr, £180/hr
Emergency Support
Not Available
Annual System Check
Chargeable
Priority
Standard
Homeplay Aftercare & Support
Aftercare We can’t promise your technology won’t break, but we can promise to be there when it does. Our aftercare service is uniquely responsive and dedicated, delivering a tailored experience that ensures every client is truly cared for and listened to.
Membership Benefits
Unlimited Remote Support
Routine support, maintenance, and general enquiries available to members - Monday to Friday, 8:00am - 5:00pm (excluding public holidays).
Discounted On-Site Support
Pay our lowest rates for in-home support
Priority Service
Jump the queue for remote and in-home support with our priority service.
Cloud-Based Support
Our cloud-based support platform reduces on-site visits, saving you time and money.
Emergency Out of Hours Support
Available only to members - for those rare, critical moments where you really need us
Membership Options
Member
Priority Service, Reduced Pricing
Remote Support
Included
In-Home Support
£120/hr
Emergency Support
£350 1st hr, £250/hr
Annual System Check
Included
Priority
Higher
£99 per month
All prices include VATPremium
Highest Priority, Lowest Pricing
Remote Support
Included
In-Home Support
Included*
Emergency Support
£350 1st hr, £250/hr
Annual System Check
Included
Priority
Highest
£179 per month
All prices include VATAftercare is only available to existing Homeplay clients and new whole-home projects. If you have a system that was installed by another company and you need help with it, we'd be happy to help.