Aftercare

We can’t promise your technology won’t break, but we can promise to be there when it does. Our aftercare service is uniquely responsive and dedicated, delivering a tailored experience that ensures every client is truly cared for and listened to.

Available Evenings and Weekends

Our in-house engineers are on-call 8am-9pm 7 days a week, even on Christmas Day!

Discounted Hourly Rates

Enjoy unlimited remote support and discounted in-home support

Priority Service

Jump the queue for remote and in-home support with our priority service.

Cloud-Based Support

Our cloud-based support platform reduces on-site visits, saving you time and money.

Complimentary In-Home Tune-Up

Includes a complimentary annual In-Home Tune-Up visit worth £510, to keep your system in great shape.

Proactive Monitoring

We’ll proactively monitor and solve certain system issues, often before you notice them.

Reviews

I have been enjoying Homeplay technology, in my home, for around 15 years. Recently, they upgraded my security camera equipment. The support and aftercare provided has been remarkable. Thank you Homeplay.
full starfull starfull starfull starfull star
Nigel Borg Cardona

Memberships

5% annual discount

Non-member

Standard Service, Standard Pricing

Remote Support?
£180/hr
In-Home Support?
£250/hr 1st hr, £180/hr
Emergency Support?
Not Available
Annual System Check?
Chargeable
Priority?
Standard

£0 per month

All prices include VAT

Member

Priority Service, Reduced Pricing

Remote Support?
Included
In-Home Support?
£120/hr
Emergency Support?
£350 1st hr, £250/hr
Annual System Check?
Included
Priority?
Higher

£99 per month

All prices include VAT

Premium

Highest Priority, Lowest Pricing

Remote Support?
Included
In-Home Support?
Included*
Emergency Support?
£350 1st hr, £250/hr
Annual System Check?
Included
Priority?
Highest

£179 per month

All prices include VAT

Aftercare is only available to existing Homeplay clients and new whole-home projects. If you have a system that was installed by another company and you need help with it, we'd be happy to help.