Homeplay

Homeplay Aftercare & Support

Aftercare We can’t promise your technology won’t break, but we can promise to be there when it does. Our aftercare service is uniquely responsive and dedicated, delivering a tailored experience that ensures every client is truly cared for and listened to.

Membership Benefits

Unlimited Remote Support

Routine support, maintenance, and general enquiries available to members - Monday to Friday, 8:00am - 5:00pm (excluding public holidays).

Discounted On-Site Support

Pay our lowest rates for in-home support

Priority Service

Jump the queue for remote and in-home support with our priority service.

Cloud-Based Support

Our cloud-based support platform reduces on-site visits, saving you time and money.

Emergency Out of Hours Support

Available only to members - for those rare, critical moments where you really need us

Membership Options

Non-member

Standard Service, Standard Pricing

Remote Support?
£180/hr
In-Home Support?
£250/hr 1st hr, £180/hr
Emergency Support?
Not Available
Annual System Check?
Chargeable
Priority?
Standard

£0 per month

All prices include VAT

Member

Priority Service, Reduced Pricing

Remote Support?
Included
In-Home Support?
£120/hr
Emergency Support?
£350 1st hr, £250/hr
Annual System Check?
Included
Priority?
Higher

£99 per month

All prices include VAT

Premium

Highest Priority, Lowest Pricing

Remote Support?
Included
In-Home Support?
Included*
Emergency Support?
£350 1st hr, £250/hr
Annual System Check?
Included
Priority?
Highest

£179 per month

All prices include VAT

Aftercare is only available to existing Homeplay clients and new whole-home projects. If you have a system that was installed by another company and you need help with it, we'd be happy to help.